FUD in B2B Marketing Communications

I was reminded of my old friend, FUD, this past summer on a direct-mail project. FUD stands for Fear, Uncertainty and Doubt. The creative director said, “Let’s use FUD.”

Wikipedia calls FUD “a manifestation of the appeal to fear.” It’s used a lot in politics and propaganda, which I usually find distasteful. Of course, it’s used because it’s highly effective.

Can FUD be used responsibly and honestly?

Yes, I think so. It was a staple of our B2B marketing communications for corporate clients when I worked at a Seattle ad agency.

Following is an example. I wrote it for a document destruction company. The copy was used in a capabilities brochure and as home-page content for a new Web site.


Your business is at risk.

Every day your business generates confidential, sensitive information. And every day someone in your company decides what to do with that information: keep it, recycle it, shred it, or simply throw it away. If your sensitive business information falls into the wrong hands, the consequences can be devastating.

Sound a bit ominous? It’s supposed to.

FUD can be a legitimate and ethical approach for B2B marketing situations. Use it, as appropriate, and with care.

A Few Essential Tips for Reviewing Copy

Last night my 14-year-old daughter asked me to complete an evaluation form for her English class essay on Romeo and Juliet. I really had to think about what level of critique was appropriate for a ninth-grader and how to give constructive comments.

It’s always good to start with positive comments. Fortunately, there were plenty of positive things to say about my daughter’s essay. The exercise got me thinking about reviewing and approving copy. As the writer, I’m usually on the receiving end of comments.

Contained in my free report 66 Proven Tips for Writing Copy That Sells, following are four helpful tips for reviewing copy in a business setting:

1. Keep approval levels to a minimum.
2. Read copy from your audience’s viewpoint, not as an editor.
3. Provide specific comments.
4. Let the copywriter do the rewriting.

(Note: To add a fifth tip, as mentioned above, begin with some positive comments.)

Download the complete FREE report here:
66 Proven Tips for Writing Copy That Sells

3 Maxims for Bad News Copy

Unfortunately, we’re living during a time when the business news is often bad. That means clients have assignments that require delivering bad news. I worked on two such projects in recent months, which got me thinking about important elements of “bad news” copy.

Here are three:

1) Be direct.
Get the bad news out early, quickly and completely. Don’t bury it. To borrow from Nike, “Just say it.”

2) Be clear.
This is a key element of all effective copy, but it’s especially important when you’re delivering bad news. This is no time to be fuzzy or cute. Your message needs to be crystal clear.

3) Be honest.
Don’t try to gloss over the bad news or give it a slick PR or marketing spin. I know it’s tempting, but don’t do it. You won’t fool many people. In fact, you could lose credibility. Once you get the bad news out, you can move on to the positives and any plans for overcoming difficulties.

Always in Marketing Style: The Guarantee

I recently received a four-color, oversized, multi-page direct mail piece from Yahoo!. (Print is not quite dead, especially if you’re a search engine giant with a few extra bucks to throw around.)

I was reminded of the good old-fashioned guarantee, which was included in the letter’s P.S., also a reliable direct-mail device:

P.S. Right now, we’re also offering a Satisfaction Guarantee on Sponsored Search! Just sign up by April 1, 2010 … and try it for at least 14 days. If you’re not completely satisfied with your results, we’ll refund you up to $500 in click charges.

Are you using a guarantee in your business? Can you include one with every offer to a new customer or client?

This is an indispensable strategy, especially in a sucky business climate.

Loitering Allowed

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(Alan Jenkins/Flickr)

I saw a new sign the other day at the Floyd Country Store: “Loitering Allowed.”

What a great sign and good business reminder. It lets customers and browsers and time-killers know that they’re welcome. Come on in. Look around. Hang out. We’re not worried about whether you buy anything or not. You’re welcome here.

In fact, the sign could just as easily say: Loiterers Welcome.

It got me thinking about businesses besides retail businesses, whether mega companies or small outfits. Are they—am I—transmitting a service-oriented attitude, a willingness to give clients, customers and prospects as much time as they need or want?

I think it’s important to let people loiter. Some will take advantage of it in a negative way, but most will not. It’s good for business. You may want to loiter with them. It can build better relationships.

8 Ways to Make a Sentence Better

Recently, I’ve undertaken a major rewrite on a long-copy project. I won’t explain the project at this time, but I can say it’s a new form of writing for me. My challenge is to make the writing better after completing a first draft. I need to elevate the prose to storyteller level.

The task has caused me to me wonder, “What is rewriting? How do I do it?”

739173692_70720e47f5_tOf course, I’ve rewritten lots of things. Mostly it’s in the form of revisions on relatively short copywriting projects. Rewriting is probably too ambitious a term. It’s more like making a few changes.

But this has been much different. I had produced a long-copy draft that’s pretty good. In fact, I was fond of much of it. Now I needed to use it as a basis for a second, better draft.

Here’s one way I finally came to look at the task: How do I make each sentence better?

It doesn’t mean every sentence must be changed for change sake. It does mean taking a critical look at each sentence for any possible improvement.

I just brainstormed this list. It’s by no means comprehensive. Consider it a starting point for improving a sentence:

1. Find a better verb.
2. Get rid of the adverb(s).
3. Make sure it’s free of clichés and buzzwords.
4. Add a simile.
5. Make it clearer.
6. Shorten it.
7. Lengthen it.
8. Delete it.

What else? I’d love to create a long list: 99 ways to make a sentence better. OK, maybe not that long.

(Image: Pierre Metivier/Flickr)

Think Visually

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(Click to enlarge image)

Even if you’re a writer or copywriter, thinking visually can be just the thing to generate a fresh idea or creative concept. I know this may seem obvious, but for some writers (myself included) words have usually been the way to solve a communications challenge.

And that’s OK. As writers, words are our creative playground.

There’s a saying I’ve heard that goes something like, “He has to talk to know what he’s thinking.” A similar thing can be said about wordsmiths: “He has to write to know what he’s thinking.” That’s been me much of my career.

For example, when developing concepts for B2B advertising and marketing projects, I’ve often just scribbled raw headlines, taglines and such in stream-of-consciousness fashion. Sometimes for hours at a time. I can usually come up with something. Add a complementary visual or image to a smart headline or slogan and it becomes a snappy ad or perhaps a campaign.

But there’s another way. It’s the way graphic designers and art directors think. Visually.

As the years have gone by, I’ve improved in this area. I’m not great, just better. Sometime I’ll suspend the writing and just think visually. This week, for instance, I came up with the above image idea for a direct-mail piece about a fax-to-email service. The creative director liked it, and after the art director rendered it, I worked on a headline.

I’ve also at times suggested that those talented art people come up with the concepts or a visual direction, and then I’ll write the headlines and copy. This approach can work quite well.

4 Telltale Signs of Boring B2B Copy

I saw this list at the B2B Marketing Blog. Do you agree that these are trademarks of flat, boring B2B copy? What else would you add?

1. Passive voice.
2. Industry jargon.
3. Vague.
4. Third person.

It’s pretty easy to get stuck in the boring copy rut. But you can do surgery on your copy before you submit it.

Get rid of the passive voice. Ditch that cold-blooded third person voice.  If at all possible, use “you” liberally  instead. And so on.

Pretend you’re writing to one person. In fact, don’t pretend—do it. (I often times put the name of a real person at the top of my copy.)

This will help you turn boring copy into engaging copy.

William Safire and the Art of Persuasion

New York Times columnist William Safire died on Sunday after a battle with pancreatic cancer. I knew of him but was not very well informed about his long career as a communications pro.

That might seem like an odd term for Safire, who is most recently remembered as a conservative columnist and defender of intelligent usage of the English language. But I learned a lot more about Safire in the few minutes it took to read one of the many articles published in recent days. He was, indeed, a pro who practiced the art of persuasion in a variety of settings throughout a long career, including journalism, advertising, public relations and politics.

Surprisingly, Safire was a college dropout (Syracuse University) who entered journalism and worked in all media, including TV in its early days. I didn’t realize Safire had a career in public relations, and was working in the field when Richard Nixon asked him to join Nixon’s 1960 campaign for president, which Nixon lost to John F. Kennedy.

Continue reading ‘William Safire and the Art of Persuasion’

Honest Two-Way Communication

(The following short piece, “Honest Two-Way Communication” by Derek Highley, is one of 11 articles and mini essays in my free 20-page report, Smart Communication Strategies in a Down Economy.)

Companies that will devote time to building honest relationships with customers – past, present and future – will be the ones that realize the most success, not only during these difficult economic times but also down the road.

Consumers are tired of the communication clutter and basically being yelled at through “interruption marketing” by companies fighting for attention. By taking advantage of the available technology, honest two-way communication is now easier than ever.

Companies need to focus on making their website the hub of all their communication with customers, invite two-way communication through their website via surveys, forums, company communities and more.

Consumers have become very savvy, and companies that can give through their communication with their customer base will be the ones that will receive the most in return.

Download the entire report:
Smart Communication Strategies in a Down Economy (PDF)

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Welcome to Floyd, Virginia,
population 432.
(Melissa Wilkins/Flickr)

About These Headlines

Floyd is an actual place, not a person. Neil Sagebiel is the actual person who writes headlines and a lot of other stuff from Floyd.







Neil Sagebiel
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  • FUD in B2B Marketing Communications
    I was reminded of my old friend, FUD, this past summer on a direct-mail project. FUD stands for Fear, Uncertainty and Doubt. The creative director said, “Let’s use FUD.” Wikipedia calls FUD “a manifestation of the appeal to fear.” It’s used a lot in politics and propaganda, which I usually find distasteful. Of course, it’s used [...]