Category Archives: communications

3 Gold Nuggets to Uncover From Any Creative Brief

Dave Moore, creative director of Williams Helde Marketing Communications, penned a smart article on creative briefs in the November/December issue of Marketing, a Seattle-area trade newspaper.

Moore begins by mentioning the “staggering number of creative-brief formats” in his career. I can relate to that statement. Clients and ad agencies have innumerable briefs, tools and methods for identifying marketing, brand and communications issues. There are all sorts of questions, prompts and formats used to solicit the input required to address them.

As Moore points out, the answers are far more important than the questions.  Then he reveals three questions that uncover the answers that matter most:

  1. What is the single most important thing we need to say?
  2. What is the key or main message?
  3. You (audience) should (action) because (reason).

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The Handwritten Thank-You Card

Two things that help ensure  a receptive audience:  saying thank you and employing personalization. For example, the  handwritten card I received in April from my alma mater, San Diego State University:

Dear Mr. Neil Sagebiel,

Thank you so much for your donation to the College of Arts and Letters. Your support helps us out tremendously. It was a pleasure talking to you and go Aztecs!

Sincerely, Alexandra (Class of 2013)

I don’t know many people who reject thank you’s, or, for that matter, appreciation of any kind. As long they’re sincere and professional–and tied to action or sent at logical intervals–you can’t overdo thank you’s.

They are an important staple of every fundraising and marketing communications program.

Related: SDSU Student Caller Gets The Gift